Customer Success Manager

Rimfire BWP is looking for a dedicated and enthusiastic Customer Success Manager to join our thriving team! In this role, you will be the key advocate for our customers, ensuring they derive maximum value from our products and services. You'll work closely with clients to understand their needs, guide them through onboarding processes, and assist in strategizing their success journeys. Your goal will be to foster strong relationships with our customers, providing them ongoing support and identifying upsell opportunities to enhance their experiences. Your exceptional communication skills and proactive approach will be crucial in ensuring customer satisfaction and retention. If you’re passionate about customer success and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts.
• Onboard new customers, guiding them through the implementation process.
• Monitor customer health and success metrics to identify improvement areas.
• Act as a liaison between customers and internal teams for feedback and resolve issues promptly.
• Conduct regular check-ins with customers to assess satisfaction and gather insights.
• Provide training, resources, and technical support to ensure customers maximize product utilization.
• Create and present reports on customer success metrics and renewal opportunities.

Requirements

• Experience in customer success, account management, or a related field.
• Strong interpersonal and communication skills, with the ability to build lasting partnerships.
• Proficient in customer relationship management (CRM) software.
• Demonstrated problem-solving skills and a customer-centric mindset.
• Ability to adapt to changing priorities and manage multiple accounts effectively.
• A Bachelor's degree in Business, Marketing, or a related field is preferred.
• Passion for customer advocacy and ensuring client satisfaction.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan