Customer Success Manager in Utah

Rimfire BWP is looking for a dedicated and enthusiastic Customer Success Manager to join our thriving team! In this role, you will be the key advocate for our customers, ensuring they derive maximum value from our products and services. You'll work closely with clients to understand their needs, guide them through onboarding processes, and assist in strategizing their success journeys. Your goal will be to foster strong relationships with our customers, providing them ongoing support and identifying upsell opportunities to enhance their experiences. Your exceptional communication skills and proactive approach will be crucial in ensuring customer satisfaction and retention. If you’re passionate about customer success and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts.
• Onboard new customers, guiding them through the implementation process.
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Swell is a growing practice reputation management software solution for mid-market to enterprise level healthcare organizations. We leverage technology tools to enable practice owners to understand their social presence and to draw in and retain patients and employees.

We are looking for a team player who LOVES working with customers and is ready to get their hands dirty in helping to grow our customers' satisfaction, and business, through providing an exceptional experience. Helping to fine tune and develop programs for both digital customer outreach and a one to many customer to CSM experience, reporting on key analytics to continually make the success experience even better.

The Role:

• Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage platform utilization and growth.
• Partner with customers throughout the US and Canada to establish clear business goals, timelines, priorities, and metrics of...