Senior Partner Success Manager

We’re looking for a dynamic Senior Partner Success Manager, to join our fully remote US team at Thanks.

In this role, you’ll be the primary contact for a portfolio of publishers across ecommerce, ticketing and payments - ensuring their success, satisfaction, and growth on the Thanks.co platform. You’ll play a vital role in strengthening relationships, analysing data to maximize revenue opportunities, and aligning partner success with our company’s goals. 

Key Responsibilities:

1. Partner Management & Growth:
• Manage a diverse portfolio of publishers, ensuring strong relationships and high levels of satisfaction.
• Collaborate with partners to report on performance, identify growth opportunities, optimize ad campaigns, and maximize mutual success.
• Serve as a primary point of contact for key accounts, addressing enquiries and resolving issues effectively.
  
  
2. Cross-Functional Collaboration:
• Work closely with Sales, Marketing, Product, and other teams to ensure seamless partner onboarding, campaign execution, and revenue optimization.
• Provide feedback from partners to the Product team to help shape the evolution of the Thanks.co platform.
  
  
3. Performance Tracking & Reporting:
• Monitor partner KPIs to ensure alignment with Thanks and our partner’s goals and identify areas for improvement.
• Deliver regular reports on partner performance and account achievements.
  
  
4. Market Insights & Innovation:
• Stay informed on industry trends, competitive landscapes, and partner needs to help Thanks.co maintain a competitive edge.
• Propose innovative solutions to enhance partner success and drive mutual value.

Requirements

• 5+ years of experience in customer success, account management, or related roles, preferably within the advertising and technology industries. 
• Strong problem-solving, decision-making, and organizational skills.
• Excellent communication and interpersonal abilities, with the capacity to build trust and influence stakeholders.
• Exceptional analytical skills & the ability to utilise multiple data sources to drive insights and present these back to clients and stakeholders in an actionable manner. 
• Demonstrated ability to drive revenue growth and achieve performance targets.
• Proficiency in CRM and analytics tools; experience with advertising platforms is a plus.
  

Nice to haves: 

• You've been a first or early hire at a fast growing start up before
• You’ve helped build processes and playbooks to drive efficiencies in a growing team
• You’re comfortable working directly with product and tech teams and can feed valuable insights back in an actionable way.

Benefits

Joining Thanks means becoming part of a global-from-day-one, well-funded startup tackling one of advertising’s biggest challenges: ad fatigue. We’re redefining ad experiences with industry-leading engagement that not only captivate but also delight and reward consumers.

Here’s why you’ll love working with us:

• Make an Impact: Your work will directly shape our brand, products, and trajectory as we scale.
• Ownership Mentality: Everyone at Thanks takes responsibility for building something amazing, and we’ll give you the tools and autonomy to succeed.
• Competitive Package: We offer a competitive salary, performance-based bonuses, and stock options to share in the company's success.
• Fast-Paced Growth: Thrive in an environment of rapid change, constant challenges, and endless opportunities.
• Comprehensive Benefits: Enjoy a benefits package designed to support your needs and wellbeing.
• Collaborative Environment: Work in an inclusive and creative team that values curiosity, transparency, and above all else work-life balance.

We’re tackling big challenges, but we’re having fun doing it. If this sounds like you, let’s build something extraordinary together.