Record Retrieval Account Manager

• Serve as the lead point of contact for all client requirement matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with client, Operations stakeholders and executive leadership
• Prepare the project plan for successful execution of client projects
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Clearly communicate the progress of daily/weekly/monthly/end of project initiatives to internal and external stakeholders
• Develop new processes and/or identify areas of improvement to meet client expectations
• Forecast and track key account metrics (e.g. Weekly SLA progress, Project Health Maintenance,)
• Prepare reports on project progress
• Initiate EWS for project expected to fall behind on SLAs
• Collaborate with front office and operations to ensure delivery goals are met
• Assist with challenging client requests or issue escalations as needed
• Conducting Client training/re-training on Advantmed Process/Platforms
• Liaise with Product Solutions Team for any client requirement for platform development or issues
• Represent Operations Team on Client Calls
• Preparing Project Plan and execution strategy for client projects
• Collaboration with Front Office Team and Operations Team to deliver the results to client
• Project Health review and maintenance
• Prepare SLA goals for each project assigned
• Raise early warnings for Project SLA not met
• Prepare Plan of Action to get project back on track
• Prepare weekly project tracker for leadership
• Identify the AOIs and work with Operations to resolve/solution the issue
• Understand client's business requirement and provide appropriate solution
• Schedule weekly cadence with internal stakeholders for reviewing the project health and progress

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with MS Office (particularly MS Excel, Power Point Presentation)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Benefits

• Health, Dental, Vision insurance after 30 days
• 401k
• PTO
• Others