QA Manager

Job Title: QA Manager.

Department: APP - IT.    

Reports to: Chief Technology Officer.

Experience Required: At least 2-3 years of QA Management experience

Salary Range: $110,000 - $130,000.

Supervisory/Training Responsibilities: This role may supervise/manage others.  

Schedule: 8:00AM – 5:00PM ET.

Job Location: Remote in the United States*.  

Job Overview

The QA Manager directs the entire quality assurance process to ensure the delivery of high-quality web and mobile software products. This role is responsible for defining the QA strategy, planning the testing activities, managing the test resources, reporting the test results, and ensuring compliance with quality standards. This includes coordinating cross-functional processes across QA disciplines (manual, automated) as well as managing testing throughout various techniques (unit, integration, end-to-end, visual, etc.). This role will enable us to take the next step in growth and take on more ambitious and challenging projects.

Requirements

People Leadership and Collaboration:

• Manage and lead our QA team resources and their assignments
• Communicate, support, and empower the team to do their best every single day and provide performance feedback and coaching on a regular basis to each team member.
• Give careful consideration to helping our team ensure that quality, time to market, and cost objectives are consistently achieved.
• Foster professional development, team-building, and training
• Collaborate closely with leadership, development, PM, design, and customer-facing team members to ensure quality standards are being met and identify any problem areas that may affect the development process.
• Work with the engineering team to guide their test case development at various levels of testing: unit, integration, end to end, visual, etc.
• Cultivate excellent relationships with key stakeholders and manage their expectations effectively.
• Contribute to department and company initiatives.

Product Management:

• Develop and implement a comprehensive QA strategy aligned with company goals.

• Lead and manage the QA manual, keeping that aligned with client needs and evolving priorities

• Set quality standards, determine metrics, and evaluate execution.

• Implement improvements to enhance efficiency and effectiveness in the QA process.

• Oversee the translation of manual test cases into requirements for automated test cases.

• Manage systems for tracking issues and bugs throughout the process.

• Identify new techniques and tools introduced into the marketplace for automated testing and experimenting with their effectiveness.

• Review test runs & investigate failed test cases.
• Manage overall QA delivery for web projects and initiatives with a willingness to support end-to-end testing as required
• Manage multiple projects at once, often at different stages of the project lifecycle.

• Ongoing day-to-day QA testing responsibilities for our projects
• Improvement of our QA process including additional use of automation tools
• Oversight, management, and configuration of TestRail and other QA tools as needed

Qualifications and Skills Required 

About you…

• Impact-Driven -- You have a natural desire to make a huge impact on the business.
• Detailed-Oriented -- You love digging into low levels of detail to extract insights.
• Strategic -- You love to find the win-win and develop relationships with key stakeholders among all company departments in a highly collaborative role, where you will work closely with members of our leadership, account management, UX/UI design, development, and business development departments.
• Bias for Action -- You roll up your sleeves and do whatever it takes to make things successful.
• Multi-Disciplinary -- You are happy juggling many priorities concurrently.

What you offer…

• You enjoy challenging yourself in a multi-disciplinary role managing a wide variety of digital projects at the intersection of strategy, design, technology, and innovation.
• You have experience exceeding client expectations as we deliver digital solutions
• Willingness to work in a closely-knit team environment and demonstrate a passion for solving business problems with creative and technology-based solutions.
• A track record of meeting and exceeding customer needs and expectations.
• Experience using collaborative team communication and project management applications like Google Workspace, Slack, Jira, and Zoom.
• Fluency with usability research, user testing, and WCAG accessibility standards.
• You have outstanding attention to detail, organizational, communication, and relationship building skills conducive to driving consensus.
• You bring effective project management and change management experience.
• You have an ability to operate in an ambiguous and fast-paced environment.
• You have analytical and quantitative skills, as well as strong verbal and written communication skills.
• Proficiency with JIRA, Slack, Google and Microsoft Office Suite, Testrail, Adobe Creative Suite and Figma and release management tools.

• Can self-manage work from start to finish.
• Ability to work collaboratively as a member of a team.

Essential Skills

• Manual testing and automated testing experience.

• Prior Ticketing Industry (or similar field) experience.

• Bachelor’s degree in Computer Science, Software Engineering, or related field preferred or equivalent combination of experience and education.

• Advanced programming skills including automation systems and databases.

• Understanding of SQL database queries/updates/deletes.

• Experience with physical equipment testing.

• Experience working on projects related to eCommerce would be a plus.
• You will have a minimum of 2-3 years experience in a QA Manager or similar role at an agency, consulting firm, or technology firm, with five or more years of relevant experience working in software QA..
• Strong oral and written communication skills.

• Ability to work independently and manage multiple projects and deadlines at a time.

• Excellent organizational skills and meticulous attention to detail.
• A natural curiosity, with an eagerness to learn quickly on the job
• Caring for the customer and fellow team members
• Strong character, integrity, and drive
• Commitment to collective goals and team success
• A ‘can-do’ analytical problem-solving attitude and strong work ethic
• A passion for technology and creativity, with an eye for attention to detail
• Ability to be flexible and pivot quickly as plans or priorities shift

*Location requirements: Must be located in the United States- we are not able to provide sponsorships at this time. 

For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Benefits

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, Profit Sharing)
• Life Insurance (Basic, Voluntary & AD&D)
• Long-Term Disability
• Short- Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Wellness Resources