Merchant Boarding Specialist

Under the direction of the client Services Manager, the Merchant Boarding Specialist is responsible foronboarding all new client accounts and locations, onto the TrustCommerce system, as well as providing ongoing technical and administrative support involving account configurations (e.g., add-on services, merchant account changes, and equipment orders). 

The individual will work with the Sales and Account Management team to identify and collect the necessary information and paperwork for new accounts, work closely with merchant banks and reseller partners to receive required banking information, and board accounts.  

The individual will also be responsible for responding to customer service inquiries related to merchant banking and account configurations, as well as troubleshooting and researching client accounts to resolve issues.   

Requirements

·       Onboarding and implementation of Trustcommerce merchant partners.

·       Maintains relationships with banking representatives and reseller partners to configure and support client accounts efficiently and effectively.

·       Provide support to merchants and bank representatives regarding banking-related issues as well as technical issues involving clients’ banks and/or setup configurations.

·       Enroll new accounts in accordance with service level agreements.

·       Processes account changes and updates as needed.

·       Maintains in-depth knowledge of TrustCommerce products and services.

·       Works closely with the Product and Technology department for issues related to new account setups, as well as with the Sales and Account Managers to maintain existing client relationships.

·       Escalates sales and technical issues as necessary.

·       Understand and adhere to organizational information security and regulatory compliance requirements.

·       Align all work to company Mission, Values and Vision

Required, Skills, and Abilities

·       Impeccable communication skills, both verbal and written

·       Clear, confident, telephone manner

·       Be dedicated, reliable, details and solutions oriented.

·       Must thrive in a fast-paced, dynamic, and diverse environment.

·       Strong influence and leadership skills

·       Must possess the highest level of integrity, professionalism, and excellence.

·       Practical experience with computer programs such as Microsoft Office

Required Education and/or Experience.

High School diploma or equivalent

2+ Year(s) in enrollment and billing, customer service, data entry, account management, or sales

1+ year(s) working in SaaS/Fintech/or Merchant Onboarding and Implementation.

Experience and knowledge of the Electronic Payments and Risk Management Industry a plus.

Work Environment/Conditions

This position is fully remote and will need to be available during core office hours in the Pacific Time Zone to accommodate client schedules.  

Position Type and Expected Hours of Work

This is a full-time position that is Monday to Friday with required core office hours from 8AM - 5PM or 9-6PM PST.

All reps will need to rotate in to provide after hours to our gateway clients from 7PM -7AM PST. This will be approximately 1 every 5 weeks rotation. The rep who is covering after hours must be able to respond within 1 hour of time.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen.

Disclaimer: The job description serves as a summary of the typical functions and responsibilities associated with the position. It does not represent a complete or comprehensive list of all possible duties and tasks. As an employee, you may be assigned additional responsibilities beyond those explicitly mentioned here.

Annual base salary gross: $40,000 - $55,000

The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees. Other rewards and benefits include, health and dental insurance, STD/LTD, and accident and life insurance to name just a few!

SphereCommerce is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

All your information will be kept confidential according to EEO guidelines.