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GRC Customer Success Manager

Apptega


Job Details

Full-time

3/19/2024


Full Job Description

What We Are Looking For

Apptega’s customer base is growing fast, and we need an awesome Customer Success Manager to help our customers have stellar experiences with Apptega’s software and mission. 

Come Grow With Us

Work with one of the most innovative cybersecurity software companies in Atlanta.  Work with a seasoned team as we build a great company.    Apptega is changing the world by helping companies of all sizes design, manage, and report their cybersecurity programs.  With the help of Apptega, our customers are gaining control over the chaos and uncovering where they need to harden their cybersecurity posture to meet today's modern threats. 

The Role in a Nutshell - Drive Success & Adoption

You’ll focus on driving customer adoption and retention through interactive customer engagements with the freedom to do what it takes to make our customers wildly happy. 

A Typical Day Might Include:

·       Be responsible for managing a book of business of up to, but not limited to, 60 Commercial accounts (<20K ARR)

·       Become an Apptega product expert who can thoroughly understand the Cybersecurity space and translate your product knowledge into strategic business recommendations

·       Ensure your customers are up and running on Apptega within 30 days of their kick-off

·       Meet with customers on an ongoing quarterly basis to drive adoption and ensure they are recognizing the business value they signed up with Apptega to achieve

·       Conduct Quarterly Business Reviews with key customer stakeholders

·       Proactively manage the customer renewal beginning 120 days out from their renewal date

·       Through strategic conversations with customers, you will uncover additional use cases that will translate into upsell opportunities

·       Drive completion of G2 Crowd Reviews, and NPS surveys, and identify customers who will participate in case studies

·       Monitor customer usage of the Apptega platform and uncover training opportunities or other use cases to drive adoption

·       Work closely with the Apptega Support team and document, track, and resolve technical issues

·       Seek product feedback from customers and work closely with the Product Team to incorporate that feedback into roadmap and strategy

Requirements

·      Experience working in the Cybersecurity Industry

  • 2-3 years GRC or compliance-related product experience required

·      Experience using HubSpot CRM

·      Experience managing renewals and identifying expansion opportunities

·      SaaS experience preferred

·      Excellent communication skills, both written and verbal

·      Strong time and project management skills

·      Results-oriented approach with an ownership mindset and a high motor to make your customers successful

·      Excellent interpersonal skills with a positive and enthusiastic disposition

·      Comfortable and capable of building rapport with various customer personas from direct points of contact to C-level stakeholders

·      Ability to effectively manage a book of business from onboarding to renewal

·      Relentless in your desire to make customers successful on the Apptega platform

·     Proactive engagement with stakeholders to drive adoption, usage, and value for your customers

Benefits

What you get:   

 

  • Competitive salary and comprehensive benefits package.
  • Opportunities to work on challenging and impactful projects.
  • Mentorship and opportunities for career advancement.
  • A supportive and collaborative workplace culture.
  • Exposure to cutting-edge technologies in the compliance and cybersecurity sector.
  • On-the-job training and professional development opportunities.

Apptega Position Perks: 

·       Base salary plus incentives 

·       Unlimited Paid Time Off  

·       Medical, Dental & Vision Coverage 

·       Retirement Plan (401k with Matching Funds) 

·       Training & Development 

·       Office Snacks 

·       Gym membership on-site

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