Field Service Engineer (Lasers)

Symmetrio is actively recruiting for a Field Service Engineer for its client, a leading global medical device company specializing in innovative aesthetic technologies. This role involves servicing a range of advanced medical technologies, including laser and energy-based devices, across multiple locations in the Louisiana region. The ideal candidate will have a strong electronics background, field service experience, and excellent customer service skills.

This position is based in the Louisiana region or Southern California region, with an expected travel commitment of 70-80%. A company vehicle will be provided, and relocation assistance is available for qualified candidates.

Responsibilities

• Provide professional, prompt, and skilled technical support to customers.
• Ensure optimal system performance and train customers on equipment operation and maintenance.
• Document service activities in compliance with regulatory requirements.
• Collaborate with the service dispatch team and other Field Service Engineers to manage schedules effectively.
• Troubleshoot and resolve technical issues with electronic, optical, and mechanical components.
• Work closely with sales teams to identify opportunities for upgrades, new purchases, and service contracts.
• Act as a company liaison for customer care and technical matters.
• Maintain timely submission of reports, RMAs, and expense claims.
• Travel approximately 80% of the time, including overnight stays, to support customers.

Requirements

• Associate’s or Bachelor’s degree in Electronics, Laser Technology, or related field; equivalent military experience also considered.
• 4+ years of experience in electronic system troubleshooting; laser experience preferred.
• Strong understanding of optics, electronics, and mechanical principles.
• Exceptional customer service and communication skills.
• Ability to travel extensively on short notice and coordinate flights/rentals as needed.
• Capable of lifting up to 50 lbs.

Desired Skills and Knowledge

• Ability to handle difficult customer situations while troubleshooting
• Experience as primary support for specific machine accounts
• Experience with Human Capital Management (HCM) or equivalent ERP systems

Benefits

• Company Vehicle
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)