Donor Engagement Operations Manager

Start Pay ~ $61,000 annually, with the final salary determined by geographic market rate for the selected candidate.

This role will work from home and can be located in any state in the United States where Rise Against Hunger currently operates.

About the Role

The Donor Engagement Operations Manager is accountable for analyzing and maintaining donor data and identifying new ways to leverage donor information to facilitate increased fundraising. The role will support contributed revenue projects through re-engagement strategies, third-party giving, and matching gifts. 

This position is established to be a liaison between the fundraising and organization-wide operations to optimize donor data utilization by providing transparent communications and  alignment on organizational needs. This role represents the epicenter for donor information and will manage various projects having to do with the creation and implementation of efficient processes and procedures to achieve the Donor Engagement department goals and broader organizational objectives.

Who You Are

• Bachelor degree in technology, business, international development or related field or equivalent work experience.
• Five year's related database experience in a fundraising environment accountable for data and donor management in a large CRM system like Salesforce and Hubspot.
• Proficiency with Salesforce.com, Hubspot, external giving platforms and Google Apps
• Strong knowledge of the overall fundraising process as it relates to the database.
• Experience with database resource planning
• Ability to thrive working from home in a hybrid work environment.

What You Will Own

40% Donor Data Management & Analytics

• Build and maintain donor communication workflows in CRM systems.
• Point of contact internally for day-to-day operational donor data needs.
• Provide data insight and recommendation on donor data and gift trends to channel segment leaders to deepen engagement with donors and partners.
• Serve as key stakeholder in identifying and prioritizing Customer Relationship Management (CRM) system needs and improvements.
• Maintain a clean donor file by ensuring data inputs are following established processes to avoid duplication, false or outdated data.

30% Donor Data Reporting

• Collaborate with key stakeholders to develop internal data tracking, monitoring, and report creation systems or processes.
• Assemble donor requested reports for campaigns and specific engagements.
• Generate customizable reports to determine the success of campaigns
• Analyze campaign results and report metrics of success and opportunities to improve, translating data into learning insights
• Establish an efficient process for reporting impact to key donors by collaborating with key stakeholders.
• Utilize fundraising proposal templates to ensure brand consistency of proposals and develop training for account managers to use.
• Supports the review and edit of externally facing proposals.

20% Funding Support

• Manage all third-party giving sites for updated content, compliance and donor engagement opportunities.
• Maintain state and federal campaign recertifications, content and engagement strategies for federal and state employees.
• Generate donor impact reports to support stewardship of identified accounts from our Donor Engagement team.
• Collaborate closely with Technology and Finance teams for accurate donor reporting.

10% Communication and Resource Planning

• Manage communications for Donor Engagement operations to the greater team through various channels.

• Support or lead team donor development initiatives, on-boarding new development staff and data stakeholders, and building interpersonal relationships cross-functionally.

Perform other duties as assigned or become necessary by supervisor.

What You Already Know

• Ensures Accountability - Holding self and others accountable to meet commitments.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and Aligns -  Planning and prioritizing work to meet commitments aligned with organizational goals.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds. The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Company Overview

Rise Against Hunger is growing a global movement to end hunger by empowering communities, nourishing lives and responding to emergencies. Our organization’s approach to ending hunger centers on mobilizing a global network of hunger champions. Rise Against Hunger meal packaging volunteers produce millions of nutritious meals annually that are then distributed to partners in countries around the world.

Rise Against Hunger is an equal opportunity employer and is committed to a workplace without discrimination and harassment of any kind. All candidates will receive equal consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or protected veteran or disabled status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• Bachelor degree in technology, business, international development or related field or equivalent work experience.

• Five year's related database experience in a fundraising environment accountable for data and donor management in a large CRM system like Salesforce and Hubspot.
• Proficiency with Salesforce.com, Hubspot, external giving platforms and Google Apps
• Strong knowledge of the overall fundraising process as it relates to the database.
• Experience with database resource planning
• Ability to thrive working from home in a hybrid work environment.

PREFERRED QUALIFICATIONS

• Experience in successful project management 
• Strong computer skills with knowledge of Microsoft Word, Excel, PowerPoint.  Computer savvy to be able to easily pick up additional software programs
• Understanding of fund development and able to support marketing/sales concepts

Benefits

Rise Against Hunger employees can rest easy knowing that their medical, vision and dental insurance premium is on us, along with 65% of their family’s insurance premium. We sweeten the deal with an employer-funded Health Savings Account, to which you can always contribute more to if you like. Our health plan provides support for your physical and mental health including telemedicine.

Along with our health benefits, we also offer Discretionary Paid Time Off (DPTO), which allows our employees to take vacation and health time as they see fit to find harmony between life and work. We offer flexible work schedules and Paid Family Medical Leave to support bonding with your child after birth, adoption or foster placement and during serious health conditions.

Employees are also provided life insurance and long-term disability benefits. Saving for retirement? Don’t worry. We offer a pre- and post-tax 403(b) plan with employer matching of 100% up to the first 3% you contribute to help you save for retirement.