Customer Support and Operations Specialist

We are seeking a dedicated and skilled Tools and Revenue Operations and Customer Support Specialist to join our team. This role combines the responsibilities of managing operational tools, optimizing revenue processes, and providing exceptional customer support. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for improving operational efficiency and customer satisfaction.

Key Responsibilities:

Tools and Revenue Operations:

• Manage and maintain operational tools and software to ensure they are functioning effectively and efficiently.
• Collaborate with cross-functional teams to identify, implement, and optimize tools and processes that support revenue growth and operational efficiency.
• Analyze and interpret data to provide actionable insights for revenue optimization.
• Develop and maintain documentation for operational tools and processes.
• Monitor and report on key performance indicators (KPIs) related to revenue operations.
• Assist in the development and execution of revenue operations strategies to drive business growth.

Customer Support:

• Provide exceptional customer support through various channels (phone, email, chat) to resolve inquiries and issues promptly and effectively.
• Maintain a high level of product knowledge to assist customers with troubleshooting and problem-solving.
• Document customer interactions and issues accurately in the customer support system.
• Collaborate with the product and engineering teams to escalate and resolve technical issues.
• Continuously seek opportunities to improve customer support processes and enhance the customer experience.
• Contribute to the development of support resources, such as FAQs and knowledge base articles.

Requirements

• Bachelor’s degree in Business, Operations, Information Technology, or a related field.
• Proven experience in revenue operations, tools management, and customer support.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency with operational tools and software (e.g., CRM systems, analytics platforms, customer support software).
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills.
• Customer-focused with a commitment to providing exceptional service.

Benefits

What you get:   

• Competitive salary and comprehensive benefits package.
• Opportunities to work on challenging and impactful projects.
• Mentorship and opportunities for career advancement.
• A supportive and collaborative workplace culture.
• Exposure to cutting-edge technologies in the compliance and cybersecurity sector.
• On-the-job training and professional development opportunities.

Apptega Position Perks: 

·       Base salary plus incentives 

·       Unlimited Paid Time Off  

·       Medical, Dental & Vision Coverage 

·       Retirement Plan (401k with Matching Funds) 

·       Training & Development