Customer Support and Operations Specialist

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...

We are seeking a dedicated and skilled Tools and Revenue Operations and Customer Support Specialist to join our team. This role combines the responsibilities of managing operational tools, optimizing revenue processes, and providing exceptional customer support. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for improving operational efficiency and customer satisfaction.

Key Responsibilities:

Tools and Revenue Operations:

• Manage and maintain operational tools and software to ensure they are functioning effectively and efficiently.
• Collaborate with cross-functional teams to identify, implement, and optimize tools and processes that support revenue growth and operational efficiency.
• Analyze and interpret data to provide actionable insights for revenue optimization.
• Develop and maintain documentation for operational tools and processes.
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