Customer Success Manager - Mid Market

As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

As our new Customer Success Manager you will:

• Develop and maintain strong relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Collaborate closely with the Account Director to understand and align with the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver product training sessions and webinars to customers to ensure they are utilizing our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any issues.
• Analyze user engagement data to provide insights and recommendations to clients.
• Regularly check in with clients, gathering feedback and ensuring their continued satisfaction with our products and services.
• Advocate for customer needs within the organization, providing feedback to product and development teams.
• Collaborate on upsell and cross-sell opportunities with the account director and the sales team.
• Stay updated on industry best practices and trends to provide expert advice and guidance to clients.
  

Requirements

• Minimum of 3 years of experience in a customer success, account management, or client-facing role, preferably within the tech industry.
• A Degree, preferably in Business, Communications or equivalent work experience.
• Proficiency in written and spoken English.
• Exceptional relationship-building and interpersonal skills.
• Strong understanding of customer needs within the tech and telecom sectors.
• Effective problem-solving abilities, with a keen attention to detail.
• A demonstrated ability to work in a fast-paced environment and handle multiple accounts simultaneously.
• The proven ability to translate customer feedback into actionable insights for the product team.
• A team player attitude, with a willingness to collaborate across departments.
• Strong communication skills, capable of presenting and explaining complex concepts in a clear manner.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

The annual starting salary for this position $90,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $20,000.00 and are based on performance. This role will be accepting applications until June 3rd, 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.