Customer Success Manager - Mid Market

As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

As our new Customer Success Manager you will:

• Develop and maintain strong relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Collaborate closely with the Account Director to understand and align with the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver product training sessions and webinars to customers to ensure they are utilizing our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any...