Customer Success Manager - Mid Market

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions. 
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for your districts. 
• Provide well-structured customer feedback to our Product Team, collected during the various customer...

As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

As our new Customer Success Manager you will:

• Develop and maintain strong relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Collaborate closely with the Account Director to understand and align with the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver product training sessions and webinars to customers to ensure they are utilizing our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any...