Customer Success Agent - Work remote, no experience needed

The House of Mercier is excited to offer a unique opportunity for a Customer Success Agent position that allows you to work remotely! This entry-level role is ideal for aspiring customer service professionals, as no prior experience is required. As a Customer Success Agent, you will be the welcoming voice of our luxury jewelry brand, assisting our valued customers through various channels and ensuring they have an unforgettable experience. Your primary focus will be on addressing customer inquiries, providing product information, and helping clients navigate their needs effortlessly.

Responsibilities

• Deliver exceptional customer support via phone, email, and chat.
• Assist customers with their inquiries, guiding them through product selection and order processes.
• Acquire knowledge about our luxurious jewelry collections to better serve customer inquiries.
• Resolve customer issues and concerns promptly and professionally.
• Collect feedback from customers to enhance service quality and overall customer experience.
• Maintain detailed records of customer interactions and transaction histories.
• Collaborate with team members to ensure consistent service excellence.

Requirements

• No prior experience in customer service is required; a desire to learn and grow is vital.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a remote working environment.
• Passionate about providing exceptional customer service and supporting clients.
• Basic computer skills and proficiency with online communication tools.
• Interest in luxury jewelry and a willingness to learn about our products.
• Flexibility to work various shifts as needed to accommodate customer demands.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks