Customer Service Representative
Thomas Talent Network, LLC
N/A
Job Details
Other
Full Job Description
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues, escalating to appropriate departments when necessary.
- Document all customer interactions and maintain detailed records in our CRM system.
- Follow company guidelines and procedures to ensure the highest standards of customer service.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively in a remote work environment.
- Proficient in using computers, including familiarity with CRM software and Microsoft Office Suite.
- Reliable internet connection and a quiet, dedicated workspace.
Must work at least 15 hours a week and have hard wired internet with own equipment