Customer Service Representative

Plumber Brother is looking for a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the voice of the company, interacting directly with our customers to answer inquiries, resolve issues, and provide support regarding our plumbing services. Your passion for customer satisfaction and problem-solving will contribute significantly to our mission of delivering exceptional service. You will be responsible for managing customer communications through various channels, including phone, email, and chat, ensuring each client feels valued and heard. If you are a great communicator and love helping people, this position might be perfect for you.

Responsibilities

• Respond to customer inquiries promptly and professionally through phone, email, and live chat.
• Assist customers with service-related questions and troubleshooting issues.
• Record detailed information regarding customer interactions and maintain accurate customer records.
• Collaborate with other team members to resolve customer issues and enhance service delivery.
• Follow up on customer inquiries and ensure a high level of customer satisfaction.
• Provide feedback to management regarding customer concerns and potential improvements.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Ability to handle difficult situations with empathy and professionalism.
• Basic computer skills, including proficiency in Microsoft Office and customer service software.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and a genuine desire to help customers.