Customer Service Representative

Serio and Serio is on the lookout for a passionate and friendly Customer Service Representative to become a vital part of our team. In this role, you will be the first point of contact for our clients, delivering exceptional service through various channels, including phone, email, and live chat. Your primary responsibility will be to address customer inquiries, resolve issues, and provide product information in a timely and professional manner. The ideal candidate will possess strong interpersonal skills and a positive attitude, as you will have the opportunity to create lasting impressions and build rapport with our clients. At Serio and Serio, we value teamwork and support one another in fostering an environment focused on customer satisfaction. If you enjoy helping others and thrive in a fast-paced setting, we encourage you to apply and join us in making a difference for our customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Assist customers in resolving issues related to products, services, and orders.
• Educate customers about our offerings and promote additional services.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to resolve complex issues and share best practices.
• Continuously strive to improve customer satisfaction and exceed performance metrics.
• Participate in training sessions and stay updated on product knowledge and service standards.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Prior experience in customer service, retail, or related field is preferred.
• Strong communication skills, both verbal and written, with an emphasis on active listening.
• Ability to handle customer inquiries and resolve issues with professionalism and patience.
• Proficient in using computers and familiarity with customer service software or CRM systems.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Positive attitude and a willingness to learn and grow within the role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources