Customer Service Coordinator

Customer Service Coordinator  

Location: Remote, United States

Schedule: Full Time. Monday - Friday 9:00am - 5:30pm PST

Help make a positive impact in your community! 

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders. 

General Summary

Millennium Health is seeking a driven, customer-focused, analytical, and process-driven Customer Service Coordinator. The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to efficiently handle multiple concurrent tasks within multiple systems.

The ideal candidate would also have a cultural fit – a problem solver by nature, always seeking to understand and go the extra layer, analytical/data-driven, comfortable with change, and ambiguity, and always looking to improve things for their team and the business as a whole.

Essential Functions

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents pertaining to customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms and effectively complete all required case management including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications.
• Facilitate company’s monthly Order Entry Verification process per given Standard Operating Procedure.
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance

Requirements

• High School Diploma
• 1+ years general administrative/clerical experience
• Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of Saleforce.com preferred
• Excellent communication skills (verbal and written)
• Strong organizational skills and attention to detail
• Team player with can-do attitude
• Ability to work under tight schedules
• Ability to multi-task and take direction well
• Self-starter and ability to be flexible
• Physical: Primary functions require sufficient physical ability to work in an office setting and operate of multiple computer programs simultaneously. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; fast paced data entry with finger pressure to manipulate keyboard.
• Mental: The employee is expected to read, understand, and retain SOPs. Be able to convert SOP instructions into work-related tasks. Use judgment when there is a deviation and effectively communicate any discrepancy to their Manager.

Benefits

• Medical, Dental, Vision, Disability Insurance 
• 401k with Company Match  
• Paid Time off and Holidays 
• Tuition Assistance 
• Behavioral and Health Care Resources 

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. 

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm 

POTENTIAL HIRING RANGE:

• $16.00 - $18.00 per hour
• Offers are based on skills, knowledge, abilities and geographical location of the selected candidate.