Collections Supervisor

We are seeking a highly organized and detail-oriented Collections Supervisor to assist in overseeing our collections department. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to lead a team to achieve departmental goals.

Schedule:

Monday through Thursday 12:30pm – 9:00pm ET and Friday 9:00am-5:30pm ET

Rotating Weekends

Responsibilities:

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Develop and maintain relationships with external agencies and other service providers as necessary.

Requirements

Required Skills:

• Strong knowledge of collections practices, laws, and regulations.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using collections software and systems.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

Required Qualifications:

• Bachelor's degree in business administration, finance, or a related field preferred.
• Minimum of 3-5 years of experience in collections, preferably in a supervisory or managerial role.
• Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.
• Proficiency in using collections software and systems.
• Proven track record of meeting or exceeding collections targets.
• Strong understanding of financial statements and credit evaluation.
• Excellent computer skills, including proficiency in Microsoft Office Suite.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)