Collections Supervisor

We are seeking a highly organized and detail-oriented Collections Supervisor to assist in overseeing our collections department. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to lead a team to achieve departmental goals.

Schedule:

Monday through Thursday 12:30pm – 9:00pm ET and Friday 9:00am-5:30pm ET

Rotating Weekends

Responsibilities:

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in...

Job Summary: 

The Collections Supervisor plays a crucial role in overseeing and supervising the collections team. Your leadership will be instrumental in ensuring effective collections practices and maintaining strong relationships with both internal and external stakeholders to enhance the team’s quality and performance. The Collections Supervisor supports the AR manager in hiring, training, coaching, and developing initiatives aimed at elevating team skills and competencies.  Success in this role hinges on your meticulous attention to detail, adept team-building skills, and a constructive mindset. This role requires a blend of strategic thinking, team management, and interpersonal skills as well as a commitment to helping individuals achieve their performance objectives and key performance indicators (KPIs), ensuring alignment with our overarching goals and objectives. 

What is expected in this role: 

• Supporting...