Call Center Representative, Nexa Receptionists

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

***Must be available to work Weekends & Holidays***

*Employment offer contingent upon successfully undergoing and passing a background check and PHMSA Drug Testing.*

Position Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion where appropriate
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally

Requirements

Minimum Requirements:

• Available to work some overnight, weekend, and/or holiday shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency skills, and ability to navigate multiple systems and monitors
• Ability to read, write and speak English fluently
• Ability to handle a high-volume of callers
• Quiet work from home environment
• Internet Requirements:
• Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
• High speed internet (at least 10Mb upload and at least 50Mb download)
• Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided)

Preferred Skills:

• A desire to help people
• 2+ years of experience in a customer service role preferably within a high-volume call center

Benefits

We’ve got you covered:

EverService is proud to offer a variety of benefits to support employees and their families, including:

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off
• Paid DOUBLE your hourly rate, when working company observed holidays

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.