Call Center Representative, Nexa Receptionists

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

Position Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying...

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

Position Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying...

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

This is an onsite position located in Phoenix, AZ, requiring full-time attendance in the office five days a week.

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

Position Responsibilities:

...

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

***Must be available to work Weekends & Holidays***

*Employment offer contingent upon successfully undergoing and passing a background check and PHMSA...