Appointment Scheduling Representative

FEFA LLC is seeking Appointment Scheduling Representative (ASR) to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. 

Responsibilities include but are not limited to: 

• Supporting both Inbound and Outbound patient phone calls
• Ensuring coordination of care for Veterans; scheduling Medical and Dental appointments with active Referrals by contacting Veterans for Provider preferences and availability, then contacting Providers to schedule appointments 
• Tracking all booked and arrived appointments, schedule additions, changes, and inquiries in the appropriate databases 
• Communicating with Veterans and Providers promptly, pleasantly, and professionally 
• Confirming accuracy of Veteran and Provider demographic information within various systems
• Navigating multiple systems and databases simultaneously
• Working with leadership to identify and forward potential Quality of Care Complaints 
• Following HIPAA guidelines to ensure patient confidentiality with the handling of all patient health information and records 
• Completing work in a timely manner while meeting metric expectations, adhering to your provided schedule, and communicating any concerns with leadership
• Performing other related duties as assigned

Requirements

• High School Diploma / GED (or higher)
• Ability to work Monday - Friday| 7a - 6p CST
• 1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc.
• Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
• Proficient in Microsoft Office suite
• Must have a workspace in the home with a door and no distractions
• Ability to multi-task
• Metric focused & ability to consistently meet productivity standards
• Typing Test = 35 WPM to qualify for Soft Skills
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Engaging/ outgoing personality
• Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment
• Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools

Benefits

FEFA LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.