Appointment Scheduling Representative

FEFA LLC is seeking Appointment Scheduling Representative (ASR) to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. 

Responsibilities include but are not limited to: 

• Supporting both Inbound and Outbound patient phone calls
• Ensuring coordination of care for Veterans; scheduling Medical and Dental appointments with active Referrals by contacting Veterans for Provider preferences and availability, then contacting Providers to schedule appointments 
• Tracking all booked and arrived appointments, schedule additions, changes, and inquiries in the appropriate...