Application Support Specialist

Cambridge Isotope Laboratories, Inc. (CIL) is searching for a part-time Application Support Specialist. This position will have fully remote capabilities.  CIL is the global leading company in a highly technical, extremely fast-growing industry and is a critical supplier to several scientific and high technology markets.  CIL's growing customer base spans academia, pharmaceutical, medical diagnostic and semiconductor industries enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well pioneering research groups that have expertise in product development and drive market growth. CIL is a subsidiary of the Otsuka Pharmaceutical Group and has had consistent growth for over 40 years.

The Application Support Specialist will support business ERP/web applications. They will assist with implementation, upgrades, customizations and integrations. They will use their background in ERP/web application processes to be proactive in streamlining processes and suggesting improvements.

Responsibilities

• Possess a strong understanding of ERP/Web applications
• Take ownership of support incidents for ERP/Web applications, prioritizing issues and ensuring timely resolution
• Keep users and stakeholders informed throughout the incident lifecycle
• Lead and guide teams during major incidents and issue resolution
• Facilitate root cause investigations and implement corrective and preventative measures
• Respond urgently to regulatory and compliance issues, ensuring adherence to standards
• Conduct testing and validation of application updates/enhancements, ensuring performance meets design specifications
• Install license keys and manage usage for ERP/web applications
• Collaborate with cross-functional teams to ensure alignment and effective communication
• Manage application change requests by gathering requirements, creating Functional Design Documents (FDDs), and acting as a liaison with vendors
• Coordinate the quote and Statement of Work (SOW) processes
• Proactively identify opportunities to enhance team efficiency, reducing manual efforts and minimizing operational events
• Collaborate with various teams to drive stability and a culture of operational excellence
• Contribute to the support knowledgebase, improving resources available
• Other tasks as outlined by management

Requirements

• Bachelor's degree in Business Administration, Computer Science, or relevant work experience
• Minimum of 5 years' in a similar position required. Experience with Microsoft Dynamics 365 Finance and Operations ERP, Sana webstore application, and/or a GMP pharmaceutical or chemical manufacturing industries is strongly preferred
• Experience with ERP/web management and implementations in a process manufacturing environment. Must also be familiar with leading ERP/Web application projects and with project management principles
• Experience with release management processes and practices, regression testing, and automated testing processes
• Ability to work well under pressure, manage multiple priorities and deliver results within tight deadlines
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
• Must possess strong analytical and problem-solving skills, and have a high attention to detail

Benefits

CIL and CIS offer a competitive salary and comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website: www.isotope.com

About Us:

Cambridge Isotope Laboratories, Inc. (CIL) is the world’s leading producer of stable isotopes and stable isotope-labeled compounds. With approximately 750 employees and laboratories in four countries, CIL specializes in the process of labeling biochemical and organic compounds with highly enriched, stable (nonradioactive) isotopes of carbon, hydrogen, nitrogen and oxygen. Our chemists substitute common atoms (e.g., 1H, 12C, 14N, 16O) with rare, highly valued isotopes (e.g., 2H or D, 13C, 15N, 18O) so that the final product can be readily measured or traced using mass spectrometry (MS) or nuclear magnetic resonance (NMR). CIL’s products are utilized in laboratories, medical, government and academic research centers and health care facilities worldwide.

We are proud that CIL products have contributed to medical advancements in cancer research, new-drug development, environmental analysis, and medical diagnostic research. In the past decade, as the fields of proteomics and metabolomics have developed as leading techniques for determining biomarkers for disease presence, progression and the monitoring of therapeutic response, CIL has worked closely with industry leaders and researchers to provide the stable isotope-labeled tools needed for improved quantitation and qualification of complex biological systems.

After decades of research, stable isotopes have found their place in an ever expanding commercial scale applications in pharmaceuticals, semiconductors, flat panel displays as well as other high technology fields specifically with deuterium oxide (D2O) and deuterium gases. Pharmaceutical companies have begun to investigate deuteration of molecules that may provide advantages over their existing nondeuterated counterparts. In addition, increasing research into the potential medical advantages of new deuterated drugs is also occurring. In high technology, deuterated organic molecules and deuterium gas are commonly used in the manufacturing of microelectronics and OLEDs, which contribute to the increased lifetime of the devices.

Learn more about us on our website: www.isotope.com