Account Manager

About JMAC Lending:

At JMAC Lending, we pride ourselves on over 25 years of dedicated service. Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive. We’re not just about meeting today’s market demands; we aim to be the preferred lender that clients turn to again and again. Our talented team boasts impressive credentials, continuously enhancing their skills through ongoing education, ensuring a perfect blend of knowledge and experience. Built on a foundation of the highest ethical standards, we are committed to delivering competitive product pricing with efficiency and precision for wholesale and correspondent lending.

The Opportunity:

The Account Manager position improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition.  The Account Manager maintains an open dialogue regarding loan files with Account Executives, Operations and JMAC’s customers.

This is a Full-Time/Remote opportunity offering competitive pay ranging from $48,000-$54,080 annually.

Job Duties & Responsibilities:

• Collaborate with Clients, Sales & Operations to proactively manage pipeline movement, expedite the loan at every milestone and mediate any challenges at the loan level.
• Review conditions for accuracy to eliminate piece mail conditions. Work and communicate with client to advocate for expediency in loan process by lessening turn times.
• Manage multiple projects with the ability to prioritize seamlessly, with strong attention to detail and compliance deadlines.
• Serve as liaison support for Clients, Sales and internal operations groups to identify and solve loan level or process related issues.
• Work with Sales and Operations leadership to escalate issues, facilitate transparent communication and provide winning solutions for clients.
• ·Apply calm and confidence based problem-solving techniques to successfully address and resolve issues for both internal/external clients to continuously improve processes and provide a competitive advantage through customer intimacy and operational excellence.
• Establish and promote constructive feedback from clients and share with Account Executives and Sales Leadership to help them identify sales opportunities or process efficiency ideas.
• Provide World Class service through highly disciplined follow-up and guidance to our Sales Team and Clients
• Build strong interpersonal relationships with the Production Team, Operational Associates & Clients to create a collaborative working environment, maintain high morale & foster retention among all parties.

Requirements

• Minimum of 2 years of relevant experience in mortgage processing and/or Account Management.
• Possess an Undergraduate Degree or equivalent professional experience.
• Outstanding oral and written communication abilities, particularly in conveying business concepts and demonstrating business value.
• Experience with Encompass is a bonus, along with proficiency in MS Word and MS Excel.
• Solid understanding of industry guidelines and policies.
• Adept with technological solutions, including but not limited to LOS, Pricing Engines, and Underwriting Engines.
• Exceptional phone etiquette; capable of delivering messages clearly and fostering quick rapport.
• Innovative problem-solver and decision-maker, with a strong track record of thinking creatively to find the best solutions for all parties involved.
• Detail-oriented, highly responsive, and driven with a robust sense of initiative.
• Skilled at juggling multiple priorities and tasks while maintaining composure under pressure.
• Ability to forge and nurture effective business relationships, both internally and externally.
• Strong problem-solving and conflict resolution skills; a genuine passion for client service is essential.
• Well-organized and accountable for achieving results.
• Resourceful and reliable.

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Life Insurance Options (Basic, Voluntary & Accidental Death & Dismemberment)
• Generous Paid Time Off (Including Vacation & Holidays)
• Robust Retirement Savings Plan (401k)
• Support for Short Term & Long Term Disability
• Family Leave Benefits
• Access to Wellness Resources

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.