Account Director

Why Phase2?  

We are seeking an Account Director—a dynamic, sales-driven leader with a proven history of developing accounts at the intersection of business, technology, and people. In this critical role, you will drive transformative growth by positioning Phase2 as the premier digital partner while consistently exceeding ambitious sales targets. Your strategic insight will unlock new revenue streams and enhance client partnerships through proactive engagement and meticulous performance tracking.

You will focus on building high-value relationships, positioning Phase2 as a trusted advisor in digital experiences and products. Your expertise in addressing client needs with innovative solutions will strengthen and grow key accounts, setting a benchmark for success in our core Health industry and beyond.

This position reports to: VP, Account Management

Salary Range: $129,000 - $140,000

Job Responsibilities

• Growth Driver: As a catalyst for transformative growth, you will enhance Phase2’s position as the preferred digital partner by solidifying existing relationships and exploring untapped potential within accounts. Your focus will include securing renewals, broadening our influence, and identifying new digital experience and product pathways that contribute to our overall financial success and annual objectives through the achievement of sales and profitability targets.
• Strategic Seller: Develop and execute innovative account plans that align with client objectives to maximize impact and ROI, while achieving and exceeding annual sales targets through strategic planning, proactive client engagement, and performance tracking.

• Client Partner: Cultivate and strengthen relationships by identifying and leveraging upsell and cross-sell opportunities that align with evolving digital needs. Maintain robust customer connections through regular outreach, including check-ins, planning discussions, and quarterly business reviews (QBRs).
• Opportunity Accelerator: Broaden Phase2’s reach by engaging new departments and areas within accounts, pursuing referrals, and conducting outreach to fuel growth and emerging opportunities.
• Account Strategist: Act as a trusted advisor by leveraging industry insights to shape digital strategies, strengthen client loyalty, and maintain visibility with decision-makers, while collaborating with Phase2 team members to craft product visions and roadmaps that deliver strategic value.

• Lead Generator & Pipeline Manager: Identify leads and oversee the entire sales cycle—from prospecting and qualification to needs assessment, pitching, and proposal/contract processes—ensuring that all account documentation complies with Phase2's business and legal standards.
• Cross-Functional Collaborator: Partner effectively with sales, delivery, solutions, and project management teams to ensure the successful delivery of high-quality engagements, even in challenging environments. Prioritize revenue-impacting client matters, addressing them with care and a commitment to exceptional service and value in coordination with project management and leadership.

• Account Advocate: Work with marketing to convey account successes and ensure internal leadership has regular, strategic updates to stay informed on account developments and insights.

• External Partnership Connector: Leverage strategic alliances to enhance service capabilities and deliver increased client value.
• Agency Representative: Represent Phase2 at key events to engage clients, support thought leadership initiatives with client leadership, and maintain an active presence in the industry.
• Client Travel: Travel (10-15%) to nurture client relationships, lead client engagement in collaboration with the assigned team, support events, and generate leads in key markets.

Preferred Qualifications

• Proven Sales Experience: 5+ years of experience in selling, account management, consulting, or client services within a digital agency or consultancy, with a proven record of leading complex accounts and exceeding annual sales targets.
• Sales-Focused Mindset: Demonstrated success in account growth, upselling, and cross-selling within existing accounts, with the ability to identify and accelerate on revenue opportunities through strategic sales efforts.
• Strategic Insight: Strong understanding of digital strategy, design, and technology, with a proven ability to translate client needs into impactful solutions.
• Leadership Skills: Exceptional interpersonal and communication skills, with experience leading cross-functional teams in a collaborative environment and adept at resolving complex challenges.
• Business Acumen: In-depth knowledge of client industry challenges and digital experience and product trends, with a focus on value creation and measurable outcomes.
• Educational Background: Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree preferred.
• Industry Familiarity: Experience in the healthcare or health industries is a plus.

Environment

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel (approx. 15% - 25%) when required.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information. 
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. 
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Working at Phase2

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors — logicians at heart who meet challenges with curiosity and a “what’s next” spirit. 

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you — and together you will achieve more than you ever could alone.

We live our passion — ignite change and share it with the world.

Equal Employment Opportunity

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.