Patient Service Representative

Tsvh is seeking a compassionate and proactive Patient Service Representative to join our healthcare team. In this essential role, you will be the first point of contact for our patients, providing exceptional service and support throughout their healthcare journey. You will assist patients with scheduling appointments, answering inquiries, and managing medical records while ensuring a welcoming and efficient environment. Your interpersonal skills and attention to detail will contribute to a positive patient experience and help us uphold our commitment to quality care. If you are dedicated to helping others and thrive in a fast-paced setting, we invite you to apply for this vital position at Tsvh, where compassion meets professionalism.

Responsibilities

• Greet patients and provide exceptional customer service while managing front desk operations.
• Assist patients with scheduling, rescheduling, and cancelling appointments.
• Handle patient inquiries via phone, email, and in-person, providing accurate information and support.
• Maintain and update patient medical records with attention to confidentiality and accuracy.
• Coordinate with healthcare providers to ensure seamless patient care.
• Process patient registrations and verify insurance information.
• Assist in managing office supplies and ensure a clean and organized workspace.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• Previous experience in a patient service or healthcare environment is a plus.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and electronic medical records.
• Ability to handle confidential information with discretion.
• Excellent organizational skills and attention to detail.
• Empathy and a commitment to providing high-quality patient care.

Benefits

• Competitive wages
• State of Tennessee Consolidated Retirement System – 100% Employer funded. Full-time employees vest after 5 years of service.
• State of Tennessee medical, dental and vision insurance
• Life insurance, cancer and accident, disability, and long term care insurance
• ParTNers for Health Wellness Program
• Paid time off (vacation)
• Extended disability benefits (sick leave)
• Bereavement Leave
• Flexible spending accounts for childcare and medical expenses
• Deferred Compensation (401(k) and 457)