IT Coordinator

IT Helpdesk Coordinator

Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today's logistics environment. Our advanced transport management platform ensures visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.  

Job Summary:

Responsible for providing technical assistance and support, related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Conduct corporate training sessions to enhance staff effectiveness.   

Responsibilities:

·       Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

·       Respond to queries, either in person or over the phone.

·       Write software training manuals.

·       Train staff on computer software (ie. Microsoft Office) and system upgrades.

·       Maintain daily performance of computer systems.

·       Respond to email messages for customers seeking help.

·       Install and support PC Hardware, PC Software, labeling, troubleshooting, synchronization of printers, and scanners.

·       Clean up computers.

·       Run diagnostic programs to resolve problems.

·       Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·       Install computer peripherals for users.

·       Performs other related duties and projects as requested or assigned by the IT manager.

Qualifications:

·       Bachelor’s degree in Computer Science, Information Technology and or related field. 

·       Minimum of 1-2 years of related experience in troubleshooting PC Hardware, Network and Software related issues.

·       A+ or CompTIA, Microsoft MCSA or any similar Information Technology certifications a PLUS

·       Working knowledge of Windows platform and Office Suite software.

·       Exceptional communication skills, both verbal and written.

·       Detail oriented, organized and works with a high degree of accuracy.

·       Forward-thinking vision and a demonstrated interest in using IT resources to support business goals.

·       Experience working with Cargowise is a plus

·       Strong problem solving skills.

·       Must have a high level of professionalism and confidentiality.

Alba Wheels Up in an Equal Opportunity Employer