Product Repair Specialist

The Product Repair Specialist is responsible for performing repair, diagnostics and failure analysis on Customer Service Return units or Production units. The primary focus is pixel-level repair of LEDs, using soldering techniques. The “PRS” will also assist with other production needs, although primary responsibility will be for LED repair.

 Essential Functions:

• Provide post-installation LED repair services for LED customers in the Repair Depot as needed
• Maintain a high level of attention to detail
• Ensure quality by following manufacturing process instructions in order to repair LEDs correctly and minimize product waste
• Effectively communicate equipment and process information to others, using both oral and written means
• Suggest improvements to process or product to ensure consistent results, reduced costs, and increased efficiency
• Use judgment and initiative to troubleshoot problems and provide timely solutions to maintain the continuity of product flow
• Interface with Manufacturing and Repair Depot personnel, Manufacturing, Product and Quality Engineers to resolve technical issues
• Recognize, document and alert appropriate personnel of trends seen in production line failures and Customer Service repairs

 Secondary Functions:

• Provide post-installation LED repair services for LED customers in the field as needed
• Identify components and spare parts that need to be on-hand to support diagnostic and repair work
• Participate in improvement projects, recommend and implement process improvements
• Provide on the job training to others
• Prepare technical reports summarizing findings and recommending solutions to technical problems
• Assist in the selection and set-up of specialized test equipment
• Update work instructions / procedures

Requirements

Specific Job Skills, Education & Experience:

• Comfortable using standard hand soldering tools such as fine pitch tweezers.
• Ability to successfully remove and install SMD LEDs with fine pitch as small as 0.9mm, without burning / damaging the adjacent LED or board
• Ability to operate a temperature controlled soldering iron
• Ability to operate a hot air De/Solder rework station with adjustable air flow, and with temperature ranging from 100 to 500 degrees.
• Demonstrated ability to work from technical manuals, specifications, drawings, diagrams, schematics, written and verbal instructions
• Understanding of display technology and diagnostic ability a plus
• Demonstrated ability to work well individually and within a team, have strong problem solving and communication skills and be a highly motivated self-starter with the ability to shift priorities as needed
• Demonstrated knowledge of Microsoft Office Suite including Word, Excel, Internet, and email
• Experience working in a Customer Service Repair Depot and using databases a plus

Other:

• Must be able to lift flat panels, computer and production equipment and material weighing approximately 50 pounds
• Some lifting and moving material with weight over 50 pounds is required but will use “buddy-system”
• Must be available for travel about 25% of the time.
• Must hold a valid driver's license with reliable vehicle
• Ability to stand  or sit for a long period of time

Benefits

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included. 
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)