Customer Product Specialist

The Customer Product Specialist is responsible for receiving and responding to customer needs and requests, problem solving and/or coordinating resolutions of issues, keeping customers informed of product status, linking production, and supporting activities with customer requirements and negotiating changes.

Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.

What you’ll do:

• Manage transactions for customer NPI process; collect and audit all needed information from customer.
• Initiate NPI’s and CO’s in Agile.
• Conduct NPI meetings to plan introduction of product.
• Conduct first-article debrief and convert product to production status.
• Receive and audit engineering change orders from customers.
• Coordinate business analysis to determine best timing and potential impact of CO.
• Coordinate effective implementation of CO’s and product phase-out process.
• Issue and control Return Material Authorizations (RMA’s) for warranty returns.
• Issue, quote, coordinate and control product projects for non-warranty.
• Coordinate and communicate with customer regarding customer-owned equipment.
• Establish and maintain master customer files.
• Responsible for set-up and maintenance of all part, BOM, point-of-use, and product pricing data.
• Cross-training in other accounting functions for role coverage and perform other duties as assigned.

Requirements

What you’ll need:

• Advanced proficiency in computer systems, including Microsoft Excel (vlookups, etc), Office, Outlook
• Good overall understanding of circuit board assembly manufacturing processes and systems
• Knowledge of Documentation Control and MRP Systems

• Ability to work in team environment with customer order management, buyers and production personnel.
• Good communication skills – both written and oral, for internal and customer communication required.
• Ability to make commitments and provide visibility of progress.
• Positive attitude, and ability to work well under deadlines in a dynamic work environment
• Service-orientation and ability to negotiate with customer and internally to provide excellent service.

Education and/or Experience

• High School Diploma, GED or equivalent

Preferred Qualifications

• Previous customer service experience in a manufacturing environment

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This Job Posting is not intended to be an all-inclusive list of all the responsibilities associated with this position. Management reserves the right to modify and assign other duties as necessary

Benefits

Employees enjoy a highly competitive benefits package including:

• Medical, Dental & Vision
• 401K (with employer match)
• Paid time off
• Paid holidays
• Profit sharing