Patient Services Specialist

Join our team as a Patient Services Specialist!

As a Patient Services Specialist at Lynx Therapeutics, you will play a crucial role in ensuring that our patients receive outstanding support and care. You will be responsible for managing patient inquiries, facilitating communication between patients and healthcare providers, and ensuring a seamless patient experience from inquiry to follow-up.

Key Responsibilities:

• Act as the first point of contact for patients, addressing their inquiries and providing accurate information regarding their treatment plans.
• Coordinate and schedule appointments, follow-ups, and necessary referrals as needed.
• Assist patients with navigating healthcare systems and accessing available resources, including financial assistance programs.
• Maintain accurate patient records and documentation, ensuring compliance with confidentiality regulations.
• Collaborate with healthcare professionals and cross-functional teams to streamline patient services and improve overall patient satisfaction.
• Provide ongoing support to patients throughout their treatment journey.

Requirements

Qualifications:

• High School Diploma or equivalent; Bachelor's degree in a relevant field preferred.
• 1-3 years of experience in a healthcare or patient services role.
• Strong communication and interpersonal skills, with a focus on customer service.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with healthcare terminology and procedures is a plus.
• Proficient in using electronic medical records (EMR) systems, Microsoft Office Suite, and other relevant software.
• Empathy, patience, and the ability to build rapport with patients is essential.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development