Technical Account Manager

The Technical Account Manager is the go-to expert for our Realspace SaaS platform and other solutions. The role works directly with clients and internal teams to ensure smooth onboarding, deployment, and integration of our cutting-edge technology. As the face of The Boundary for our clients, the role combines technical know-how with exceptional interpersonal skills to help customers succeed and unlock the full potential of our offerings.

This role is based in our New York City office (4 days in-office), with regular travel across North America to meet with clients.

Responsibilities

• Build and maintain strong client relationships, acting as their trusted partner and advisor.
• Support client onboarding by helping them set up and integrate our Realspace SaaS platform.
• Lead training sessions (live and virtual) to help clients and sales teams maximize the platform’s potential.
• Troubleshoot and resolve issues proactively, ensuring seamless system installations, including hardware and third-party integrations.
• Stay on top of trends in real estate marketing, SaaS platforms, and metaverse/Web3 opportunities to provide clients with best practices and insights.
• Work closely with internal teams, including IT, product, and sales, to ensure client success.
• Identify opportunities to upsell or cross-sell additional products and services to enhance client outcomes.
• Act as the bridge between clients and The Boundary’s product and support teams, sharing feedback to improve our offerings.

Requirements

• Some experience in a client-facing role (internships or co-op experience count!) involving software, hardware, or tech solutions.
• Strong technical aptitude, with knowledge of basic networking, the Microsoft Windows environment, and integration with display/lighting systems.
• Exceptional communication, presentation, and interpersonal skills; you’re comfortable talking to clients and leading training sessions.
• Ability to juggle multiple clients and priorities in a fast-paced environment.
• A proactive problem solver who thrives on challenges and learning new skills.
• Passionate about technology and eager to make a difference in a dynamic, growing company.
• Ideally a recent graduate with a degree in Computer Science, Information Systems, Engineering, or a related technical field.

Benefits

• Competitive starting salary of $60,000, with opportunities for growth as you develop in the role.
• Participation in Company Bonus Scheme (Up to 20% based on performance)
• 401k with company match up to 4%
• Health, Dental and Vision Benefits
• Excellent Vacation Allowance
• Annual Company Trip to Europe!
• Hands-on training to help you become an expert in our industry-leading SaaS platform and solutions.
• A collaborative, innovative workplace where your ideas and contributions matter.
• Regular opportunities to travel and meet with clients across North America.