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Community Manager & Coach

The Athletic Clubs

New York, new york


Job Details

Full-time


Full Job Description

The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.

What You'll Do:

Coaching, Program Delivery and Operations

  • Deliver an average of 17 classes per week, covering additional shifts as needed
  • Ensure programs are executed to AC standards
  • Support management of club systems Mindbody and GLM 
  • Conduct exit interviews with all members upon cancellation
  • Assist the GM in maintaining gym cleanliness and facility upkeep

Client Experience & Community

  • Maintain unparalleled client retention and attendance rates
  • Relentlessly identify new ways to enhance the member experience 
  • Manage squad WhatsApp group threads, organically sparking conversation regularly 
  • Select and collaborate with squad captains to gather member feedback on training and events
  • Conduct quarterly member check-in calls alongside the GM
  • Select award recipients for the end-of-season celebration
  • Attend at least one squad class per month to connect with members and stay engaged

Requirements

  • A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen
  • Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
  • 2+ years customer service experience in the health and fitness or hospitality-related industry
  • High EQ and positive attitude
  • An excellent communicator across all mediums
  • Strong work ethic and thrives in a fast-paced environment

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