Community Manager & Coach
The Athletic Clubs
New York, new york
Job Details
Full-time
Full Job Description
The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.
What You'll Do:
Coaching, Program Delivery and Operations
- Deliver an average of 17 classes per week, covering additional shifts as needed
- Ensure programs are executed to AC standards
- Support management of club systems Mindbody and GLM
- Conduct exit interviews with all members upon cancellation
- Assist the GM in maintaining gym cleanliness and facility upkeep
Client Experience & Community
- Maintain unparalleled client retention and attendance rates
- Relentlessly identify new ways to enhance the member experience
- Manage squad WhatsApp group threads, organically sparking conversation regularly
- Select and collaborate with squad captains to gather member feedback on training and events
- Conduct quarterly member check-in calls alongside the GM
- Select award recipients for the end-of-season celebration
- Attend at least one squad class per month to connect with members and stay engaged
Requirements
- A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen
- Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
- 2+ years customer service experience in the health and fitness or hospitality-related industry
- High EQ and positive attitude
- An excellent communicator across all mediums
- Strong work ethic and thrives in a fast-paced environment