Community Manager & Coach
The Athletic Clubs
New York, new york
The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.
What You'll Do:
Coaching, Program Delivery and Operations
- Deliver an average of 17 classes per week, covering additional shifts as needed
- Ensure programs are executed to AC standards
- Support management of club systems Mindbody and GLM
- Conduct exit interviews with all members upon cancellation
- Assist the GM in maintaining gym cleanliness and facility upkeep
Client Experience & Community
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