Associate Account Manager

Our client is one of the largest machine tool distribution networks in North America, they provide CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts.

The regional customer base is in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island.

Summary of Responsibilities:

The Associate Account Manager (Associate) will be responsible for prospecting, forecasting, demoing, and closing business in their assigned territory alongside, and with the support of, the Account Manager assigned to that territory. The Associate will work with a mentor Account Manager for the first 12-24 months of employment to learn our business and build relationships with customers, builders, and internal stakeholders. They will be expected to learn and meet all the essential functions listed below prior to transitioning and being promoted into a Capital Sales Territory of their own within 12-24 months.

What You Will Contribute:

• Manages time and schedule daily to ensure territory is effectively covered and supported.
• Responsible for the understanding, coverage, and development of the market within assigned territory and/or accounts.
• Meets or exceeds all activity standards for prospecting calls, appointments, presentations, proposals and closed orders.
• Assists in developing annual business plans and sales strategies for the territory that ensures attainment of company sales goals and profitability; assists in implementation of marketing plans as needed.
• Initiates and coordinates development of action plans to penetrate new markets.
• Provides timely feedback to management regarding activity, goals, and performance.
• Ensures customer commitments are executed as planned to ensure complete customer satisfaction.
• Exhibits ownership of customer related problems and coordinates with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.
• Interacts with customers and engineers on pre-sale activities including customer visits, evaluation of opportunities, machine assessment and recommendations, part processing recommendations and development of turnkey proposals.
• Develop and maintain partner relationships with our machine tool vendors and other third-party vendors.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates in meetings, seminars, and training sessions to stay apprised of new developments in field.
• Maintains an in-depth technical knowledge of product lines represented by the company.
• Educate prospects on the benefits of the products.
• Integrates sales and individual activity into CRM system (Salesforce). Forecasting, Lead Management, Sales Activity Management.

Requirements

Qualifications

•  Associate’s and/or bachelor’s degrees are preferred.
• Minimum of 2 years of previous capital sales, B2B sales, or other relevant sales experience with successful track record is required.
• Intermediate to advanced proficiency in Microsoft Office Suite is required.
• Proficiency in SalesForce.com is a plus. Proficiency required to transition into Capital Sales Account Manager
• Ability to use mathematics to solve problems.
• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to travel up to 50% of the workweek; some overnight travel required.

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• Solid written and verbal communication, listening, organization and priority setting skills required.
• Ability to resolve conflicts.