Service Advisor

Join the team at ODE AUTO REPAIR & TIRE as a Service Advisor, where you will be the critical link between our dedicated automotive technicians and our valued customers. We pride ourselves on our commitment to providing exceptional service and are looking for someone with a passion for the automotive industry and outstanding communication skills. In this role, you will be responsible for ensuring a seamless customer experience from the moment they walk in until their vehicle is service-ready.

Responsibilities

• Welcome customers and assess their automotive service needs through effective communication and active listening
• Provide detailed explanations of services and repairs, including cost estimates and timelines
• Schedule appointments, manage service workflows, and keep customers informed about the status of their vehicles
• Collaborate with technicians to ensure all repairs and maintenance tasks are completed accurately and on time
• Maintain accurate records of customer interactions, work orders, and service history
• Address customer concerns promptly and ensure satisfaction through follow-ups and resolutions
• Promote additional services and maintenance packages to enhance customer experience and vehicle longevity

Requirements

• Proven experience as a Service Advisor or in a similar customer service role, preferably in the automotive industry
• Strong understanding of automotive repairs and maintenance procedures
• Exceptional communication skills and a customer-first mindset
• Able to handle multiple tasks and prioritize customer needs effectively
• Strong organizational skills with attention to detail
• Familiarity with automotive service software and repair estimation tools
• High school diploma or equivalent; further education in automotive technology is a plus

Benefits

$900-1100 per week to start

Bonus's

Paid Training

& More