Project Coordinator

Project Coordinator - Service

Who is Refloor?

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey! 

Job Type:

• Full Time 
• Pay: $20 - $22 Per Hour 
• Schedule: Normal business hours 8:00am – 4:30pm, Mon – Sat (5-day workweek) 

What does Refloor offer?  

• PTO including paid holidays.   
• 401(K)  
• Medical, Dental, Vision Insurance  
• Life Insurance  
• Advancement Opportunities  

Mission/Purpose:

As a Service Coordinator, you play a critical role in ensuring a seamless and exceptional customer experience by combining the responsibilities of both Installation Coordinator and Project Coordinator. Through effective communication, meticulous project management, and proactive problem-solving, you will lead the coordination efforts to guarantee successful flooring projects and achieve 5-star customer reviews. 

Job Description: 

The Service Coordinator oversees the entire lifecycle of flooring projects, managing pre-scheduling tasks through completion and order processing. This involves scheduling installation service calls, ensuring the timely arrival of installers, monitoring installation progress, resolving issues promptly, collecting payments, and obtaining completion certificates. Additionally, the Service Coordinator is responsible for facilitating effective communication between customers, field leadership, and installation crews. 

Job Responsibilities: 

Project Oversight

• Oversee the entire flooring project lifecycle, ensuring successful execution from start to finish. 
• Review and validate project details in Salesforce, verifying documents for accuracy and completeness. 
• Schedule jobs with customers and installers, maintaining scheduling timeliness. 

Communication Excellence

• Communicate effectively with installers and customers, providing updates on project status and addressing any changes. 
• Facilitate comprehensive answers and solutions to customer and installer inquiries. 

Issue Resolution

• Assess and resolve day-of-installation problems swiftly and thoroughly. 
• Collaborate with team members to promptly resolve any issues that may arise during the project process. 

Quality Assurance

• Ensure accurate and complete data entry, adherence to processes, and overall compliance. 
• Monitor and review the quality and timeliness of file processing. 

Team Leadership

• Provide leadership and guidance to the coordination team, attending regular meetings to discuss project updates, challenges, and best practices. 

Key Competencies:  

• Action Oriented: Proactive and driven to take the initiative to ensure successful installations. 
• Customer Focused: A commitment to delivering exceptional service and exceeding customer expectations. 
• Effective Communication: Strong interpersonal and communication skills to liaise between customers, installation crews, and team members. 
• Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations. 
• Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics. 

Working Conditions/Physical Abilities:

Work is conducted in an office setting.  This is not a remote or work-from-home position.  Typical amount of sitting or standing, average mobility within an office environment.  Moderate/extensive computer work. Proficiency with Microsoft Office Suite is required. 

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you are a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you! Take your career to the next level! At Refloor, growth is not just a promise – it is a reality.   

Refloor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.