Customer Service Representative

Call Center Representative Job Summary

We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.

Requirements

Call Center Representative Duties and Responsibilities

• Respond to incoming calls and messages in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally
• Redirect customers to appropriate departments and teams when appropriate
• Generate leads for sales team by screening callers and identifying potential sales opportunities
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow all communication procedures, policies, and guidelines during every customer interaction

Benefits

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Wellness program

Schedule:
8 hour shift

Supplemental pay types:
Bonus pay
Overtime pay