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Customer Service Representative

Shively Diversified Management Services

Flint, michigan


Job Details

Full-time


Full Job Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative (CSR). We are looking for someone who will engage with our customers, provide exceptional service, and ideally have some purchasing or inventory management knowledge.

Responsibilities:

  • Create and track sales orders, purchase orders, and invoices
  • Maintain a high level of professionalism with customers, demonstrating excellent customer service
  • Ensure orders are input accurately and follow up on missing information and open orders
  • Control and manage incoming and outgoing documents
  • Respond to customer questions with accurate and relevant information promptly

Requirements

  • A high school diploma and 1-3 years of customer service experience is preferred
  • Able to complete assigned tasks working with little to no supervision
  • Good written and oral communication skills and excellent organizational skills
  • Experience using Microsoft Word, Excel, and Outlook
  • Knowledge of purchasing or inventory management is desirable
  • Good interpersonal and leadership skills
  • Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
  • Comply with all safety guidelines to ensure a safe work environment
  • Successfully pass the required pre-employment background check and drug screen

Benefits

  • Healthcare benefits
  • Paid time off

 

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