Chat Support Representative-Remote

RCS Millwork, a reputable provider of building materials, is seeking a dedicated and tech-savvy individual to join our team as a Chat Support Representative. In this remote position, you will be responsible for providing excellent customer service and support through chat interactions. Your strong communication skills and ability to multitask will be essential in delivering a positive customer experience.

As a Chat Support Representative at RCS Millwork, you will engage with customers through online chat platforms to address inquiries, provide information, and resolve issues. Your ability to type quickly and accurately while maintaining professionalism and attentiveness to customer needs will be crucial in meeting their expectations.

Responsibilities

• Respond to customer chat inquiries promptly and professionally
• Provide accurate and timely information to customers
• Resolve customer issues and complaints, escalating as necessary to ensure a satisfactory resolution
• Assist customers with product recommendations, order status updates, and other inquiries
• Document customer interactions and update customer information as required
• Collaborate with internal teams to address customer needs and concerns
• Maintain a high level of professionalism and customer service in all chat interactions

Requirements

• High school diploma or equivalent; some college coursework preferred
• Prior experience in customer support or chat support is a plus
• Excellent written communication skills with strong spelling and grammar
• Ability to type quickly and accurately
• Strong problem-solving skills and ability to think on your feet
• Attention to detail and ability to multitask effectively
• Proficiency in using chat support software and other remote communication tools
• Positive attitude and ability to maintain professionalism in all customer interactions
• Flexible schedule to accommodate customer needs, including evenings and weekends