Automotive Service Manager

Riverside Auto, located in Marquette, MI, is actively seeking a Service Manager to join our dynamic team. We are in search of an accomplished professional with extensive experience in automotive service, a deep understanding of industry trends and technology, and a commitment to progressive leadership. The ideal candidate will possess strong leadership skills, excel in process implementation, and have a passion for developing people.

As a Service Manager at Riverside Auto, you will be an integral part of our success, overseeing the service team and contributing to the establishment of a culture that values teamwork, guest satisfaction, and continuous improvement. Your role will involve inspiring and motivating the team to achieve exceptional results, ensuring an unparalleled service experience for our customers, and actively contributing to the development of a winning culture within the service department.

Key Responsibilities:

• Leadership Excellence: Lead, inspire, and motivate the service team to consistently achieve exceptional results and uphold Riverside Auto's standards of excellence.
• Guest Satisfaction: Enhance the service experience for customers by overseeing and improving service processes, maintaining high levels of guest satisfaction, and ensuring a customer-centric approach.
• Cultural Contribution: Foster a winning culture within the service department by promoting teamwork, positive energy, and a winning attitude among team members.
• Team Development: Play a key role in the development of team members through effective coaching, training, and performance management.
• Employee Retention Strategies: Implement strategies to enhance employee retention and satisfaction within the service department, creating a positive work environment.
• Process Optimization: Develop and implement efficient processes that enhance service operations, driving efficiency and positive results.
• Results-Driven Approach: Set and achieve performance targets and goals to drive positive outcomes in the service department.

Requirements

• 3-5 years experience in a Service Manager position.
• Knowledge of Toyota, Nissan, or Honda is a plus.
• Embrace technology and progressive approaches in the automotive service industry.

Benefits

• Competitive salary with performance-based incentives.
• Employee discounts on products and services.
• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program