Automotive Service Advisor

At Sterling Car Care, we believe in going above and beyond for our customers, and we're on the lookout for an enthusiastic Automotive Service Advisor to join our dynamic team! If you're passionate about cars and love interacting with people, this is the perfect opportunity for you to shine. In this role, you'll be the bridge between our valued customers and our expert technicians, ensuring a seamless experience from start to finish.

Responsibilities

• Engage with customers to understand their automotive needs and provide tailored recommendations.
• Prepare accurate estimates and maintain transparency throughout the service process.
• Coordinate and schedule appointments, ensuring efficient workflow in the shop.
• Explain repair and maintenance services clearly, helping customers make informed decisions.
• Follow up with customers post-service to ensure their satisfaction and address any concerns.
• Keep up-to-date with product knowledge and service offerings to provide the best advice.

Requirements

• Exceptional communication and interpersonal skills with a knack for building rapport.
• Strong organizational and multitasking abilities to handle a busy environment.
• Basic understanding of automotive concepts; a passion for cars and repairs is a must!
• Proficient with computer systems and management software.
• A positive attitude and a commitment to delivering outstanding customer service.

Benefits

• 5 Days Per Week
• No Weekends
• No late nights
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources