Program Supervisor

The Mental Health Association (MHA) is seeking a dedicated and compassionate Program Supervisor for our GRIT program in Holyoke, a 16-bed program dedicated to supporting LGBTQ+ individuals with co-occurring substance use and mental health needs. This position provides an opportunity to lead a team in fostering a trauma-informed, gender-responsive environment rooted in understanding and respect for the LGBTQ+ community. The Program Supervisor will oversee program operations, staff training, and participant care, ensuring a structured and supportive environment that empowers residents to achieve recovery and long-term community reintegration.

Supervisory Duties:

• Lead, train, and support a multidisciplinary team, ensuring adherence to agency, state, and federal guidelines.
• Facilitate individual and group supervision to promote professional development and enhance staff autonomy.
• Conduct performance evaluations and manage corrective action plans to ensure staff accountability and growth.
• Coordinate team meetings and maintain clear communication across the program.
• Collaborate with HR on recruitment, onboarding, and scheduling.

Administrative Functions:

• Ensure accurate and timely documentation, including contact notes, Individual Action Plans, and medication logs.
• Manage fiscal responsibilities, including collection of room and board fees.
• Coordinate with service providers, medical professionals, and external partners to ensure comprehensive care.
• Oversee timesheets, program reports, and budget adherence.
• Participate in on-call rotations to provide critical support when necessary.

Participant Support and Advocacy:

• Guide staff in delivering person-centered care that emphasizes self-advocacy and skill-building.
• Foster a supportive, trauma-informed environment through psycho-educational groups and structured programming.
• Support participants in daily living activities, medical coordination, and recovery-oriented goals.
• Collaborate with participants to develop and implement aftercare plans for successful community reintegration.

Teamwork and Development:

• Actively participate in division and supervision meetings to enhance collaboration and program effectiveness.
• Pursue ongoing professional development through training and skill-building opportunities.
• Cultivate a cooperative atmosphere that prioritizes the program’s mission and participant needs.

Safety and Compliance:

• Maintain a safe environment, addressing hazards and adhering to safety protocols.
• Respond effectively to medical and psychiatric emergencies to ensure participant and staff well-being.

Requirements

Required:

• Proven ability to work independently and within a team, managing priorities effectively.
• Strong oral, written, computer, and organizational skills.
• Demonstrated flexibility to adapt to changing participant and program needs.
• Compassionate and patient interpersonal skills.
• Valid driver’s license, sufficient automobile insurance, and access to a reliable vehicle during work hours.
• Ability to pass and maintain certifications in Medication Administration Program (MAP), CPR, and First Aid.

Preferred:

• Experience in trauma-informed care and residential program management.
• Knowledge of addiction recovery principles, mental health care, and HUD regulations.
• College degree or equivalent experience in mental health, addiction services, or a related field.
• Supervisory experience in residential program settings.

Physical Requirements

• Frequent use of hands for administrative tasks.
• Occasional physical activities such as climbing stairs or lifting up to 40 pounds.
• Visual acuity for detailed documentation and assessment tasks.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability