Help Desk Specialist

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is looking for an experienced Help Desk Specialist to support the Naval Ordnance Safety and Security Activity (NOSSA). The Help Desk Specialist will be responsible for supporting a classified DoD environment to include:

• Provide support as the NRWS Account Administrator by managing all new account requests  and removal of unauthorized accounts. general permission modifications to resources (roles), account updates, etc.
• Perform general Help Desk Support to the organizations users to include onsite support  of NMCI assets such as computers, printers, peripherals and end user software troubleshooting.
• Ensure the organizations NMCI assets are patched and remain out of network quarantine.
• Perform daily review of all tracker taskings to complete in progress tickets and begin  resolving new tickets.
• Support the organization's live events/meetings by configuring VTC/AV equipment and other meeting setup procedures such as pre-meeting setup, testing equipment and general meeting preparedness tasks.
• Provide support for the organizations iPhone management using purebred for enrollment purposes in accordance with DoD and the organizations guidance.
• Provide support to the organizations VIP clients in regards to workstation troubleshooting
• Participate in scheduled team meetings and provide productive suggestions to the customer in regards to the organization's missions.
• Occassional travel required

Requirements

• Minimum of 2 years of experience supporting system administration for DoD or Federal Programs
• Must have a DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (CASP, CISSP, CLSSP).
• Experience providing Tier I and Tier II end user desktop support services.
• Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy and network security.
• Strong troubleshooting skills are a must.
• An active DoD Secret clearance is required to start. Must be able to attain and maintain a Top Secret Clearance. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience and certifications that will take your career to the next level. RMC also offers high-quality, low-deductible healthcare plans and a competitive 401K package.