Help Desk Specialist in Maryland

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. 

Roles and Responsibilities:

• Windows Server 2019 support
• Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
• This Desktop Support Specialist will handle level 1 & 2 tickets
• Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
• Keeping systems updated with patches from SCCM
• Hardware support (desktop and laptops; printers; scanners)
• Meeting and conference support
• Active Directory account management
• Email account management
• IT policy support and implementation
• IT Security –...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for a Helpdesk Specialist to support the Social Security Administration (SSA) Office of Acquisition and Grants (OAG) in Woodlawn, MD. The call center help desk provides customer service and support to the users responsible for acquisitions and grants programs that support the...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is looking for an experienced Help Desk Specialist to support the Naval Ordnance Safety and Security Activity (NOSSA). The Help Desk Specialist will be responsible for supporting a classified DoD environment to include:

• Provide support as the NRWS Account Administrator by managing all new account requests  and removal of unauthorized accounts. general permission modifications to resources (roles), account updates, etc.
• Perform general Help Desk Support to the organizations users to include onsite support  of NMCI assets such as computers, printers, peripherals and end user software troubleshooting.
• Ensure the...