BDC Agent

Martin Management Group is seeking a Business Development Agent to join our team!

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly

• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system
• Identify customer needs, clarify information, direct to the appropriate department
• Identify and escalate customer service issues to supervisors
• Follow scripts and procedures to ensure the highest level of customer service

Requirements

• High School Diploma or GED Equivalent
• One year of customer service experience
• Enthusiastic and Positive Attitude
• Good verbal and written communication skills
• Self-motivation
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused
• Enthusiastic and positive attitude
• Speed and efficiency

• Ability to type >50 words per minute at a minimum
• Good interpersonal skills and ability to work successfully in a team environment
• Must be able to pass pre-employment screens (background and drug test)

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• $13.50 an hour
• Full Time or Part Time