BDC Agent in Kentucky

Martin Management Group is seeking a Business Development Agent to join our team!

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly

• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system
• Identify customer needs, clarify information, direct to the appropriate department
• Identify and escalate customer service issues to supervisors
• Follow scripts and procedures to ensure the highest level of customer service

Requirements

• High School Diploma or GED Equivalent
• One year of customer service experience
• Enthusiastic and Positive Attitude
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