BDC Agent

Martin Management Group is seeking a Business Development Agent to join our team!

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly

• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system
• Identify customer needs, clarify information, direct to the appropriate department
• Identify and escalate customer service issues to supervisors
• Follow scripts and procedures to ensure the highest level of customer service

Requirements

• High School Diploma or GED Equivalent
• One year of customer service experience
• Enthusiastic and Positive Attitude
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Job Summary

We are seeking a motivated and skilled Agent to join our team. As an Agent, you will play a crucial role in being the first point of contact to customers calling in inquiring about our vehicles. Your excellent sales skills, phone etiquette, and ability to communicate effectively will contribute to your success in this role. If you are a multilingual individual with strong public speaking abilities and a passion for the market, we encourage you to apply.

Job Duties

- Engage with customers to understand their needs and provide appropriate product recommendations

- Maintain accurate records of customer interactions and sales activities

- Collaborate with team members to achieve sales targets and contribute to overall company success

- Stay up-to-date with industry trends and market conditions to identify new opportunities

Qualifications

- Previous experience in...