(CSC) Customer Service Coordinator

The ideal candidate will effectively provide customer service and support to both internal and external customers in a fast-paced environment, all while upholding our company core values and operating in alignment with our quality and safety objectives. A successful Customer Service Coordinator demonstrates a strong attention to detail, accuracy, data-entry experience, problem-solving abilities, and a solid mechanical aptitude.

Key responsibilities include, but are not limited to:

• Provide support to Sales Specialists and Regional Sales Managers with internal paperwork and processes.

• Process orders, change orders, quotations, and RMA’s (return material authorizations) for a wide variety of customers.
• Create spare parts lists as requested.
• Submit engineering drawing and expedite requests.
• Answer first level sales calls and customer service calls for the organization.
• Check the status of an order (or multiple), including routine follow-ups with the customer.
• Provide tracking information to the customer as requested.

Requirements

• ·An associate or bachelor’s degree, or 2 to 5 years of experience in data entry and/or technical sales. (Mechanical aptitude or a combination of both is preferred)
• Strong basic math skills, attention to detail and accuracy, and communication skills.
• Ability to navigate proper data-entry procedures in a fast-paced environment.
• Ability to solve practical problems, multi-task, and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret various instructions provided in written, verbal, diagram or team schedule format.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

This is an hourly position that requires working 40+ hours per week. Routine office hours are Monday-Friday 8am to 5pm with the potential for some occasional over-time outside of this timeframe if required.

Benefits

• Competitive benefit packages and excellent work culture.
• Contemporary office space and clean manufacturing environment.
• 401(k) Retirement Plan with company matching contributions.
• Health Insurance (Traditional and High Deductible Health Plan).
• Voluntary plans: Dental, Vision, Cancer, Disability and Voluntary Life.
• Quarterly Company Events (Spring BBQ, Summer Pool Party, Fall event, Holiday Party).
• On-site workout facilities including showers and locker rooms.
• Profit Sharing Plan with year-end bonus program.
• Corporate Wellness Program - lab work and bio-metric screening, wellness presentations, and healthy challenges.

APPLICATION FORM WAIVER

In exchange for the consideration of my job application by Salina Vortex Corporation, I agree that:

Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position, and regardless of the contents of employee handbooks, personnel manuals, benefit plans, policy statements, and the like as they may exist from time to time, or other Salina Vortex practices, shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Salina Vortex, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned, and that relationship cannot be altered except by a written instrument signed by the President /or CFO of the Company. Both the undersigned and Salina Vortex may end the employment relationship at any time, without specified notice or reason. If employed, I understand that the Vortex may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.

I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release the Company from any liability as a result of such contract.

I also understand that (1) Salina Vortex has a drug and alcohol policy that provides for pre-employment testing as well as testing after employment; (2) consent to and compliance with such policy is a condition of my employment; and (3) continued employment is based on the successful passing of testing under such policy. I further understand that continued employment may be based on the successful passing of job-related physical examinations.

I understand that, in connection with the routine processing of your employment application, Salina Vortex may request from a consumer reporting agency an investigative consumer report including information as to my credit records, character, general reputation, personal characteristics, and mode of living. Upon written request from me, Vortex, will provide me with additional information concerning the nature and scope of any such report requested by it, as required by the Fair Credit Reporting Act.

I further understand that my employment with Salina Vortex will have a sixty (60) days benefit waiting period, and further that at any time during the waiting period or thereafter, my employment relation with Salina Vortex is terminable at will for any reason by either party.

This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications.

If you accept the terms and conditions of this waiver, click on the “Apply for this job” button below to proceed with the online application.